FAQ’s

Yes, we provide all the necessary cleaning supplies and equipment for our cleaning services. However, if you have specific preferences or requests, please let us know.

Our cleaners undergo a rigorous screening process, including background checks and reference verification, to ensure the safety and security of your property. We also use high-quality cleaning products and equipment and follow strict cleaning protocols to ensure a safe and efficient cleaning process.

We strive for 100% customer satisfaction, and if you are not satisfied with our cleaning service, please let us know, and we will work to make it right. We offer a satisfaction guarantee, and we will return to re-clean any areas that do not meet your expectations.

We serve Sydney, and we are happy to discuss service availability in other areas upon request, you need to put in that you service Sydney, Wollongong and hunter regions followed by and we are happy to discuss service availability in other areas upon request.

It is important to begin fire damage restoration as soon as possible to prevent further damage and minimize the risk of mold growth and other issues. We recommend contacting a fire damage restoration company as soon as it is safe to do so.

The duration of the restoration process depends on the extent of the damage and the size of the property. A small fire in a single room may take only a few days to restore, while a larger fire that affects multiple rooms or an entire building may take several weeks or even months.

The restoration process typically involves several steps, including assessing the damage, securing the property, removing debris and damaged materials, cleaning and sanitizing surfaces, repairing or replacing damaged structures and contents, and restoring the property to its pre-loss condition.

Mould can cause a variety of health problems, including respiratory issues, allergies, and infections. It can also damage the surfaces it grows on and cause unpleasant odors.

Mould remediation is the process of removing mould from a property and addressing the underlying moisture issue that caused it.

The process for mould removal typically involves assessing the extent of the mould, containing the affected area to prevent the spread of spores, removing the mould and any damaged materials, and treating the area to prevent future mould growth.

The most common causes of water damage include flooding, leaking or burst pipes, sewer backups, appliance malfunctions, and natural disasters like hurricanes and storms.

Small amounts of water damage may be able to be cleaned up by homeowners using towels, fans, and dehumidifiers. However, larger water damage incidents should be handled by a professional water damage restoration company.

Signs of water damage include discolored walls or ceilings, peeling or bubbling paint, musty odours, water stains, warped or buckled floors, and visible mould growth.